Delivery and Return Policy
Order delivery process and estimated delivery timeline
To ensure a successful delivery, a valid street address and local phone number are required. Once your payment is confirmed, an order confirmation email will be sent to your email address. Customers can choose between two delivery options: Standard Delivery or Express Delivery. While we strive to meet delivery timelines, occasional delays beyond our control may occur, and we will promptly notify you in such cases.
Tracking Your Order
You will receive an email notification with tracking details upon dispatch.
Return and Refund Policy
Jodana Coffee is committed to ensuring customer satisfaction with every purchase. If you are not satisfied with your order, we are happy to assist you with returns, replacements, or refunds under the following conditions:
Eligibility for Returns and Replacements
- Contact us within three (3) days of receiving your order if you wish to request a return or replacement.
- Items must be returned in their original packaging, fully sealed, and accompanied by the original shipping documents.
- Due to hygiene and food safety regulations, opened packages of coffee or tea cannot be returned.
Refund Process
If a replacement is not possible, we will process a refund to the original mode of payment. Refund processing times range from 7-10 business days, excluding holidays, and depend on the policies of your bank.
Non-Refundable Costs:
- Custom packaging costs
- Shipping/courier fees
Duties and taxes related to shipping
Please note that all returns, replacements, and refunds are subject to management approval. For assistance, contact us at info@lamessicana.it. For any further inquiries, feel free to reach out to our support team at info@lamessicana.it or call +39 0523 480998
Address Updates/Changes
Address changes can be accommodated if the order has not yet been processed. Once the package is ready for dispatch, changes may not be possible. If you require an address update, please inform us at the earliest, and we will make our best efforts to assist you. For any queries, contact us at info@lamessicana.it or call us at +39 0523 480998.
Shipping Rates
Shipping costs for domestic orders are determined by product weight or volumetric weight and are calculated at checkout. To receive an estimated quote, email info@lamessicana.it.